Lion Tek Online Solutions

The focus of your business or organizations prize incentives should be in the best interest of the employees, invest in your employees for longterm results.

Books & Education: ($29.95+)

Focusing on Engagement & Growth

• Enchantment: The Art of Changing Hearts, Minds, and Actions.
• Gift Card to Amazon.com or Chapters
• UNMARKETING: Stop Marketing. Start Engaging.
• Kindle E-Book Reader -Preloaded with a few good books listed above (great to read during breaks)

Life Changing Coaching/Workshop Opportunities: ($200+)

Full expenses paid enrollment in the following workshops to foster a super agent!

• Wealth & Wisdom (3 day intensive workshop by Peak Potentials)
• Extreme Health: How to Live Long & Strong (3 day workshop by Peak Potentials)
• Ultimate Leadership Camp – Learn and develop the most important skills of a successful leader  (5 day camp by Peak Potentials)
• Landmark Forum Workshop – Bring about positive and permanent shifts in the quality of your life. (2 day Intensive workshop)

Poke The Box Meetings (Free)

-Inspired by Seth Godin’s new book (Poke The Box)

The winner gets to participate in a weekly meeting with all of your supervisors which involves Poking the Box with new ideas from start to finish.

The goal of this meeting is to foster innovation and growth within your company by breaking down the limits and barriers that hold you back. The effectiveness of the meetings comes from the ground up. From frontline staff right up to the supervisors-working together in perfect harmony to spark creativity and innovation.

Agenda:

As a group you sit down, consult, and brainstorm a broad range of creative ideas (from new ways of building engagement as a frontline CSR, to new ideas for tools that could make jobs easier). Execute them from start to finish-tracking the results weekly.

Make a commitment with each other to stay consistent with your creative initiatives & meetings, regardless of whether or not your ideas fails or succeeds. Learn from your mistakes, and then try again from the ground up.

As a result you will spark one the scarcest resources in the world… Initiative!

Summary

Call Center Face-Time is a new idea we are introducing to Call Centers around the world as a way to enhance and improve the overall customer/employee engagement experience:

The idea is simple. When a customer calls in, we display an image of them in whatever tool we use to bring up accounts.

The objective is to establish a customer focused experience for our call center agents and frontline staff to help create a more engaging experience.

A recent video we stumbled upon really emphasized the importance of this type of technology in the workplace and how it can improve the engagement we currently have with our customers.

http://www.youtube.com/watch?v=Mz02IhU-AuE

Working in the call center environment for the past 5 years and also spending some time in retail has given me first hand exposure to the power of face to face consultation. We can really connect and feel the energy and emotional state of a customer in a way that voice alone cannot fully embody. 

It is the face to face connection that is the essence of what we hope to achieve through incorporating face-time technology into our existing systems for call center agents.

Mission

Our main goal is to engage our call center employees in a new and bold way. We also hope to provide our customers with an exceptional customer experience in an unconventional way.

Call Center Face-Time addresses a primary area of the employee engagement /customer focus model.

Personalization – After a few years of taking phone calls day in and out, it can be hard to differentiate another customer from another number in a cue. One of the leading factors contributing to the disassociation an employee may feel with the person on the other end of the line is a lack of visual stimulus or representation of who we are speaking with. This issue will be justified via Face-Time, creating a visible identity for our customers and employees. This visual identification empowers the employee to connect with the customer on a much deeper level. Seeing who you are speaking with can give you visual clues that could be used to help build a relationship with the customer. Not only would this help rapport building, it would aide in pinpointing customer interests allowing us to focus in on specific sales opportunities.

Keys to Success

1. Ensure face-time is a good fit for our company
2. Research competition implementing similar features and build on them
3. Clearly communicate concept with project managers and integrate with existing projects
4. Develop and execute face-time project
5. Notify staff and customers of enhancement while ensuring customer privacy is respected

Project Summary

Call Center Face-time would be a cost effective feature (with the right planning) which would be integrated directly into existing systems. The face-time service would work as follows:

Customer would either upload a personal picture to online customer care, or allow us permission to pull images from Facebook profile.

This image would be stored in either an existing Database or stored in a new hypothetical FACE-TIME database.

When a customer calls the Call Center, the existing tool identifies the customers ID information based on Primary contact # and pulls the image from the database it is associated with to be displayed in real-time directly in the existing tool.

Call center agents would then take the call. A picture of the customer they are speaking with would directly be displayed in the existing tool (which would take up a small portion of the existing tools desktop real estate).

Start-up

The key elements to Start-up:

1. Clear communication with development teams regarding face-time
2. Integrate face-time with Framework into existing system or build a new FACE-TIME system
3. Plug framework into Online Customer Care so customers can upload photo’s to the Call Centers profile
4. Pull images from Facebook or Customer Care database to display in the existing tool
5. Test and Launch new Face-Time System
6. Market face-time to all customers that would like to participate.

We estimate that start-up expenses will be low as we already have most of these tools created in most call centers. 

Market Analysis

Market Segmentation

The potential domestic customers for face-time include:

• Entire network of staff, this will include all CSR’s, TSR’s, Admin Teams, TSR2 agents, Supervisors handling escalations, and anyone else accessing existing tools or taking customer calls.

Main Competitors

Our competitors see the value in face-time, and are already incorporating this service at no extra cost to its existing customer base.

• Apple IPHONE 4 – Is currently using this feature to build a relationship between cellular customers, Apple see’s the value in face 2 face technology and is marketing it heavily to its customers. Building on the simplistic human connection to drive customers to its products and retain loyalty.
• Skype – VOIP calls to friends and family are great, but the new addition of live video sets a new standard for communication.
• Blackberry – RIMM is currently using similar face-time technology to link directly to the Facebook network, displaying the most recent Facebook profile on your contact list when you receive a call you.

The Future of Face-Time

There is no doubt that in the near future most telephony upgrades will include LCD’s or streaming media capability that would allow our customers to sync telephone systems and cells to personal monitors or TV’s in a cost effective way. As the technology develops we hope to see the following upgrades to the project in the years to come.

• Live Video Conferencing with Reps (live 1 to 1 video consultation and screen sharing)
• Multi level conferencing (split screen conference calls & screen sharing).

These simple solutions would only enhance the employee/customer experience in a positive way.

Conclusion

We hope that concepts and ideas discussed in this proposal creates a new conversation around the employee engagement process. We hope to achieve a new path to greatness within the company by focusing on basic human elements that have long been forgotten by in a high-speed world.

With a little bit of planning and development we can help change the face of our customer interactions one call at a time.

Learn more in less time using Pareto’s Principle.

I was first introduced to this theory a few years ago in the 4 hour work week by Timothy Ferriss. He emphasizes that you only require 20% of the right kind of effort to produce 80% of your results.

I stumbled upon this theory again recently in a book by Ramit Sethi “I Will Teach You To Be Rich”. This time, it stuck with me. Seeing the theory in action from a different perspective (organizing your finances) helped the information really soak in.

This theory applies to almost anything we do in life, especially when it comes to learning something new (which takes up way more time than it needs to).

Internalizing Pareto’s Principle will help you save tons of time, and will help build confidence in whatever you are trying to achieve.

This is huge!

Here’s how it works:

All you need to focus on is the most vital 20% of anything new that you are wanting to learn, and then apply it to the real world to get 80% of your results.

• 20% of the pea pods you plant, will result in 80% of the peas you eat
• 20% of the key words you learn in Spanish, will allow you to comprehend 80% of conversations in Mexico.
• 20% of the boxing punches you learn (right, cross, jab) will enable you to fight 80% of your matches. This is often enough to win your match against someone more experienced.
• 20% of the information in that shiny new text book you purchased for school, will result in 80% of your success in that field in real life.

Steps to success:

1. Identify the most vital pieces of information you need to succeed (Ask a mentor if you don’t know).
2. Learn the 20% least that you need to.
3. Execute to achieve success
4. Repeat steps 1 – 3 to achieve mastery (picking new vital pieces of information each time).

Internalizing this theory has recently helped me in getting started with my online business. In the past I have procrastinated on getting things done which stemmed from a fear of the unknown, not knowing enough, being overwhelmed, and not starting at all.

Example: A Start-up Business

Embarking on a new business venture is like looking out across the ocean, into a sunny horizon of possibilities. The view is beautiful, it lifts your spirits and gets you excited to embark on an adventure!

You share your ideas with all your friends and family with enthusiasm! They are excited for you, but skeptical of you at the same time. You step into the ocean ready to embark on your voyage, when you realize that the water is cold and the ocean is vast. As you take a few more steps, you realize you need a boat, your not going to get very far by floating and flailing your arms.

At this point you will either:

1. Get scared, discouraged, and quit.
2. Do a little more research as to what is required to get started.
3. Get lucky grab onto a log and float away like Tom Hanks in Castaway (or something like that).

Most of us aren’t experts, survivalists, or sailors, so we choose the first two options (mostly the first).

When you choose the first option, fear immediately paralyzes you. You step out of the water, and go back to what you were comfortable with, watching South Park on TV.

Because voyaging into the unknown could lead to the end of your existence, where is the fun in that?

Or…

You choose option two (doing a little more research before you embark).

Using Pareto’s principle you would be able to complete step two in the shortest period of time, allowing you to get started on your journey right away.

Here’s how Pareto’s principle would apply in the scenario above.

Ask yourself…

What is the 20% most vital information you need to know in order to set sail into the sunset without dying or overwhelming yourself with information?

• Finding a boat

Seek out a mentor that knows a lot about boats (and has one you can borrow or buy). Ask him a few key questions… How do I turn it on? How do I keep it running? How do I park it?

• Navigating the Ocean

Ask your mentor what you need to know about ocean navigation. How do you avoid hitting an iceberg and sinking? Or ask him what his biggest challenge was when he first embarked, and how he avoided it.

• Finding Food

Does your Mentor have any recommendations for finding food on your journey? Will there be any restaurants on the way? Perhaps you will be required to learn to fish… or hire someone that can fish for you.

These appear to be the 3 most vital things that you would learn about in order to embark on your journey as painlessly as possible.

Everything else is just details. Avoid the web of details that may trap you.

I’ve spent many hours aimlessly trying to learn how to start an online business, never getting anywhere. There is just too much information to sift through. I was stuck before I even got started.

Results happened when I stopped trying to be perfect and I started moving with 20% of the most vital information I could find.

I hope that you can internalize the value within Pareto’s Principle. Try and see it in your environment, try it out when it comes time to learn something new that may be intimidating you.

If this works for you, great!

Share this new found knowledge with the world.

We are all in it to win together.

You don’t need structure, you don’t need a plan, you don’t need money, you don’t need anything actually.

The only thing you need to do, is let go.

Literally.

Let go of everything, including your self.

You were born a bird, and everything you have aquired in your life thus far is mud on your wings.

How do you expect to fly?

Let it all go.

Then see what happens.

The real question is how do you let go?

An email reponse to my dearest friend.

Why are you so depressed?
 
Save up some money.
 
Learn a little while your at it.
 
We should always be striving to achieve greatness in our lives, why not try something new?
 
Invest 30 minutes self educating yourself everyday.
 
Resist the temptation to learn about whales, pirates, or south park.
 
Try something more practical, more in alignment with your dreams, passions, and goals as a human being.

Learn about new career opportunities.
 
Keep in mind that 200 years ago, you would need to invest in a factory with with many workers to build something great.
 
Today you just need to invest in a good laptop.
 
Your laptop will be your new factory.
 
Yes, laptops are replacing entire factories.
 
Poor old factory owners
 
Get curious, learn how to create something nice.
 
Or don’t.
 
Let the depression linger in you until it splits at the seams, and the real you pours out and creates enough energy to make a change.

If you have been searching for a gift for that perfect man in your life, or if you are a perfect man wanting to spoil your self, this list should serve you well.

Here are some of my most sought after items for this season. Inispired by my own selfish desire for greatness, and excellence.

Click any image to view additional details and product pricing.

Burberry Brit – $595

Stolen right from GQ’s website. The down filled vest is an emerging trend perfect for the warmer winters of the western coast.

This vest would look great on or off the ski slopes. It really captures the historic essence of north american winter culture.

The initial price point may sound really high, but when you compare it to other high quality down vests (such as Canada Goose) it really isn’t that much more for such unique & timeless styling.

Wear it for more than 50 seasons and the $595 sticker price doesn’t seem so bad.

Belstaff Motorcycle Jacket – $2000

I stumbled upon this jacket at Harry Rosen in Vancouver B.C. I try it on everytime I visit the store (Several times so far).

It’s not just because Steve McQueen, Brad Pitt, and Batman all have one (I found this out after I was about to buy the jacket). It’s because this jacket simply makes you feel super human, whether you ride a motorcycle or not!

Justifying the $2000 price point:

There comes a time in every mans life where he must reach deep within his soul and look beyond society and its ever changing influences and trends. Slipping on this jacket is one of those times. 

 I consider it a timeless investment, style & form free, regardless of what society thinks.

The jacket fits perfectly snug, cool and collective. If fashion is what your really after, it looks like it was designed by a modern day Michealangelo.

It’s bullet proof sturdiness gives it extra value. A feeling of invincibility overwhelms you when you wear it.

It’s waxed leather, so it can be used in all elements.

The protection & styling this jacket has to offer is its biggest selling feature. The fact that it doubles as life insurance on a motorcycle is an added bonus.

Dolce & Gabanna: Grey Vest - $395

Stolen directly from GQ’s website. categorized as an emerging fall trend. Simply the coolest vest i’ve seen online thus far!

Sorel Boots – $110

I purchased a pair of Sorels in 2009 and I have never looked back since.

Style, durability, and function play an important role in selecting winter boots. Sorels really have it all.

When I slip them on, I feel invincible to the elements. I find myself purposely walking into the sloshiest piles of snow possible.

Function & form never felt so damn cool.

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Enjoy!

World Class Luxury Home in Ladysmith

Located on 450 Thetis Dr – Ladysmith

First Impressions…

My first experience viewing this home was in its final stages of production.

My beach towel was rolled up, snacks were packed, and my day at the river was all about to begin.

I had slipped on my motorcycle helmet and put my keys in the ignition, ready for adventure. And then without warning my cell phone began to ring…

It was my mom, short staffed, and pressed for time. She asked if I could help out with some of the touch ups and final preparations for the new house.

We had a deadline of 24 hours to have the house in mint condition for the grand opening.

Like a good son, I had accepted her request and told her I would stop by to help on my way to the river. Being an efficient and speedy power worker,  a few hours out of my river day wouldn’t have been an issue. Or so I thought…

Nothing could express the beauty I witnessed  as I pulled into the driveway of the large estate style home.

It sat high above the hills of Ladysmith, over looking the town, above all that mattered in the world below.

After taking a full tour of the home, I realized… with great beauty, comes great responsibility and hard work.

I then spent the entire day wiping down what felt like 100 windows…

A new standard for living…

This home is my moms pride and joy, designed to set a new standard for luxury homes across North America.

Key features at a glance:

• Intricate one of a kind, hand crafted iron door entrance. Designed and delivered by two talented spanish artists from San Diego, California. I had the pleasure of having dinner with these two artists and got some real insight into there work. The craftsmanship and creativity behind this entrance is from the soul and it really sets the stage when you enter the home.

• 8 ft. stretched out windy staircase ornamented with custom iron railings that complements the grand entrance.

• Egyptian Chrystal Chandelier

• Imported materials & tiling from Mexico. We traveled all the way to mexico to scout out some of these materials from local business owners in the area. They all shared the same core value, family first.

• Grand Media Room (My favourite feature) – Walking into this room reminded me of what it might have been like walking into a theatre many centuries ago. I imagined watching endless movies with friends with unlimited popcorn to go around, and maybe even hiring some actors to perform a live play?

• The Master Bedroom – Great view, Jacuzzi, need I say more?

And the list goes on…

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Sale Price: $1,590,000

Please click here for additional details and photo’s via Derek Gillette’s – Nanaimo Luxury Homes website.

Excellent variety of high quality home & bath products for sale in Nanaimo. Perfect for anyone looking for a cost effective way to upgrade home hardware.

Unique styling and low cost make these products worth checking out.

Please click on images for detailed information and pricing.

Bathtubs & Whirlpools

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Shower Enclosures

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Faucets

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Basins & Sinks

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Shower Heads & Faucets

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Toilets

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Fish Tank

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These high quality items were imported directly from China by SHOA Developers and Builders to be used as a cost effective way  to build new homes. The advantage of importing items directly from China rather than purchasing through retail in North America is a dramatic price drop for a higher end product.

Please feel free to contact me for more information on pricing or ordering information. These items are available for pickup directly from our home in Nanaimo.

New loft style log home for sale / rent

Located on Captain Morgans Blvd – Protection Island

This brand new 2 bedroom loft log style home was built this year (2010) by my parents (Owners of SHOA Developement).

This log style home was built and designed with thoughts of retreat and escape in mind. The perfect getaway home for anyone who is wanting to detach themselves from the overly saturated and busy city life.

To summarize my experience viewing this home. Absolute serenity, relaxation, and escape.

The journey to protection island

On a warm summers day I decided to join my family visiting from out of the country for a trip to protection island near Nanaimo, to visit the new home for the first time.

The journey to protection island itself is one worth experiencing, if only for a day. I would highly recommend it to anyone seeking a getaway or relaxing adventure.

We started the trip by catching the ferry from from downtown Nanaimo to Protection Island.

The boat ride was quick and enjoyable. There is something timeless about being on a boat basking in the warm sun, with nothing but the open ocean surrounding you, that can’t be expressed in words.

Upon docking on Protection Island, we began the walk through the island towards the new home. It was a refreshing change from what i’ve experienced living in Nanaimo most of my life. The vibe and culture on Protection Island is an islanders life in its purest essence.

While we walked throughout the island, the scenery really popped out at me. Stunning imagery of tall trees extending it’s reach into the sky. Land and sea sitting in the backdrop untouched by man. Peaceful, timeless, and still.

It was a subtle reminder of what is possible outside of the busy city walls we have all grown far too accustomed to.

Our adventure came to halt as we walked the path towards the new home itself.

The home was nothing short of stunning. Immaculate hand crafted detailing screamed “quality is king!”.

The exterior was stylish, edgy, timeless, and new all the same.

Upon entering, the interior was spacious and warm.

The house was filled with natural light seeping through the expanded windows. It really captured the essence and warmth of the environment.

The log home really delivered on it’s promises of relaxation, and escape.

Feel free to browse the gallery below to view detailed pictures of the house.

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Details:

• Granite counters
• Customer cabinets
• Tile and hardwood floor
• Large deck with arbor
• Rafter windows
• Natural stone fireplace and island
• Solid wooden doors with lever handles
• Quiet setting

Sale Price: $399,000 (includes tax)

Rent Price: $1250 + utilities

Click Here for more info about Protection Island:

Additional Notes:

• One of the great things benefits of this home is it’s location.  It is close to the all so popular Dinghy Dock Pub (great food and drinks for the family and friends).
• Moving to Protection Island is simple, you can catch a large barge which will transport your furniture or goods to the island, or rent a smaller barge for less money if needed.
• Protection Island residents will often keep a spare truck or van on the island if needed for moving big or heavy objects.
• Vehicle parking available for rent in Nanaimo (parking spots are available for rent near the ferry terminal) short term and long term.

Please feel free to comment or email me directly if you have any further questions or concerns regarding the new home.

Thanks,

Leo Tabibzadegan

The following steps worked great on my Macbook Pro (i’m not sure if these steps will help windows users, but I assume it’s all the same).

I recently downloaded a weight loss home workout program video which I wanted to load into my iPod so that I could workout while away from home or at the gym.

The file was in MPEG-4 (MP4) format and was roughly 100+ mb file size.

I tried dragging and dropping it directly into the iPod icon but the iPod could not recognize the MPEG-4 / MP4 Format.

I tried dragging and dropping from iTunes and failed.

I also tried dragging and dropping not using iTunes, and although the file transferred it would not recognize the format… I kept getting the following error:

“This File was not copied to the iPod ‘iPod Video’ because it cannot be played on this iPod”

I also tried loading the video on my blackberry, which gave me audio and no picture.

Double the frustration!

After browsing around forums in frustration, I really couldn’t find the quick easy answer I was looking for.

I am not  a fan of downloading tons of different converters and jazz to get the job done, i’m lazy, cheap, and want the quickest solution.

Here is what fixed the issue for me.

Requirements:

Quicktime Player (ver. 10 or higher)

iTunes (latest version)

Steps:

Open your video MPEG-4 / MP4 File in Quicktime Player

• Click Share (top of menu)
• Select iTunes (from menu)
• Select first option (iPhone & iPod)
• Click Share Button (bottom right)

Exporting now begins (takes a long time) – once completed, the file will work perfectly for drag and drop between iTunes & iPod.

Once the export is completed, you can now go into iTunes and drag and drop

the file by doing the following steps:

• Open iTunes
• Click on your iPod icon (Devices section)
• Click the Movies Tab (Menu at the top)
• Select(check mark) the File Name (with the iPhone & iPod in brackets)
• Click Apply or Sync at the bottom right

Your file will now be correctly copied to your iPod for easy playback, feel free to disconnect your iPod and test.

Enjoy!

Hope this guide helped you, it worked great for me!

Leo Tabibzadegan